Account Clerk II
We are looking for a candidate who loves to problem solve, possesses a strong sense of logic, enjoys reviewing tables and matrices of numbers, and wants to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now! Becoming an Account Clerk II is a great way to start or advance your career journey with the County of Sonoma.
This Account Clerk II position is located in the In-Home Support Services (IHSS) Division of the Human Services Department (HSD). They are primarily responsible for reviewing and adjusting transactions and accounts, and authorizing payments in compliance with established procedures, regulations, and record keeping practices. Account Clerk II's also:
- Provide excellent customer service, including answering phone calls from clients and assisting with questions
- Screen documents for accuracy and adherence to established requirements
- Assist with new provider enrollment by entering personal information accurately and timely into the IHSS database
- Complete verifications from multiple sources (banks, apartment complexes, medical, and others) accurately per IHSS confidentiality policies
- Answer provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking
- Sort and process mail, and create letters, forms, reports, memos, and notices
- Assist providers with various documents including tax forms, live-in provider, sick pay, and new provider forms
- Routinely correspond with other County departments, external vendors, and the general public
- Utilize multiple databases and forms, including Payroll and Public Authority (PAPA), CMIPS, Provider Enrollment and Registry System (PEARS), Microsoft Office suite (Outlook, Word, Excel), Acrobat PDF, and others
The ideal candidate will possess:
- The ability to perform accurate data entry
- Experience reviewing, processing, and maintaining fiscal transactions and accounts
- Experience performing high level customer service duties
- The ability to manage a high volume of calls in a fast-paced environment
- Experience with Microsoft Excel and Word applications
- Strong interpersonal, problem-solving, and multi-tasking skills
- Attention to detail and effective organizational skills
- The ability to work both individually and as part of a team
- Bilingual (English/Spanish) skills are desired but not required
About the Human Services Department (HSD)
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.
As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFresh, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department.
The Department works collaboratively at the federal, state, and local level to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services.
What We Offer
Working at HSD offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:
- A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending upon assignment
- Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
- An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
- County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
- Retirement fully integrated with Social Security
- May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
The Human Services Department is currently recruiting to fill an Account Clerk II. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) vacancies as they occur during the active status of the list. Qualified County employees who wish to be considered for future vacancies should consider applying to this recruitment.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.
Minimum Qualifications
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field.
OR
One year of full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Working knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles; modern office policies, regulations, and procedures related to account or statistical records maintained; basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, and percentages; modern office methods and procedures; database, spreadsheet, and word processing applications.
Ability to: review and work with tabular detail such as codes, figures, and numbers; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; operate office equipment such as adding machines, calculators, and computers; review, code, post, balance, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile related records; prepare final reports and statements; follow oral and written instructions; write neatly and legibly; establish and maintain effective working relationships with other employees and the general public; type accurately.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.