Business Systems Analyst - Probation
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:
- A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
- Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
- An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
- County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
- Retirement fully integrated with Social Security
- May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
About the Position
The Business Systems Analyst plans and directs the development of key information systems implementation projects within the Probation Department. This position analyzes conceptual and operational aspects, assesses departmental needs, and communicates those needs to information systems professionals. This position works closely with Probation staff to document work processes, ensure information systems support, produce quality data to report accurate outcomes, and enhance the work of the Probation Department. Additional responsibilities include:
- Supporting the selection of system applications to support Probation business needs and providing formal recommendations for system improvements based on reviews of existing business processes
- Creating and maintaining appropriate documentation of system functionality and business processes
- Monitoring, troubleshooting, and responding to internal customer requests for service support, guidance, and assistance
- Working with end users, vendors, and internal partners to configure, test, document and deploy improvements, enhancements, and new functionality
- Producing and delivering training on various elements of the applications used by Probation
- Managing and coordinating requirement review sessions, user acceptance testing, and deployment activities and scheduling during the implementation of major initiatives and critical operational enhancements
The ideal candidate will be a solution-focused collaborator who can effectively work with technical and non-technical team members. Additionally, the candidate will possess:
- Experience assisting with the selection of system applications to support a business need
- Experience using Microsoft Project, Visio, Access, and MS Office applications
- Demonstrated ability to solve complex business system challenges
- Strong written and verbal communication skills, including the ability to present technical information to non-technical staff
- Some experience working with information systems vendors to develop customized systems
- Training and/or completed coursework in one or more of the following fields: business analytics, data analysis, information technology, project/process management
The Civil Service title for this position is Business Systems Analyst. This employment list may also be used to fill future full-time, part-time, or extra-help vacancies as they occur during the active status of the list. Qualified county employees who wish to be considered for future positions are strongly encouraged to apply to this recruitment.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.
Minimum Qualifications
Experience: Typically, three (3) years of full-time or its equivalent experience analyzing business processes and information systems and managing complex business projects, which must have included two (2) years of design and project management responsibility for small and medium business applications.
Knowledge, Skills, and Abilities
Knowledge of: Principles and practices of project analysis and management on large business implementation or change management projects; methods of long-term strategic management and technical planning; business and financial best practices; methods of developing business process specifications; procedures and methods for testing business functions; principles and practices of producing effective project documentation; application software including presentation, spreadsheet and work processing applications; business systems applications in finance, and/or human resources; enterprise resource planning systems.
Ability to: Analyze, evaluate and integrate business processes and procedures; develop and document business and technical process, functions and procedures; apply the principles of business or public administration and marketing; coordinate and manage large groups of people from various business units or departments in business re-engineering projects; work closely with technical and business managers and staff in a teamwork setting; develop a solid understanding of departmental business processes and technology requirements; read and interpret a variety of technical manuals and instructions; respond to requests and inquiries from external groups and citizens, business and automated system users; employ high levels of independent judgment and decision-making in the process of problem resolution; prioritize and meet project timelines; communicate effectively both orally and in writing; establish and maintain effective working relationships.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.