Digital Technology Analyst III - Time-Limited
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:
- A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve
- Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
- An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
- County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
- Retirement fully integrated with Social Security
- May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
About the Position
As a Digital Technology Analyst III, you will help County departments and agencies improve business processes by leveraging digital technologies and digitized data. As a member of the Enterprise Development Services Division in ISD, this key position will focus on the technology aspects of automating County business processes by acting as the Administrator to systems supporting electronic workflows, eForms, electronic document management, and other digital transformation technologies including robotic process automation.
In this technical role your primary responsibilities will include system administration for the business systems supporting digitization (OnBase, SimpliGov, Adobe Sign), developing digital solutions based on department requirements, and performing technology assessments. Additionally you will:
- Maintain multiple environments such as development, user acceptance and production for the various platforms
- Oversee and administer Account Management (Active Directory and Security Roles) related to digitization
- Deploy desktop software such as OnBase version updates and client-side upgrades
- Provide desktop support for OnBase, Adobe Acrobat and Adobe Sign, and SimpliGov
- Develop scripts using PowerShell/PowerApps, PowerBI, and PowerFlow
As the ideal candidate, you will possess:
- Experience implementing electronic forms, workflows, and e-signatures, and using workflow tools (OnBase, Adobe Sign, and SimpliGov or similar technologies)
- High proficiency and understanding of digitization and digital capture software and equipment including the management of permissions and associated drivers
- Experience with cloud technologies relating to storage management using AWS or Azure
- Knowledge of software development lifecycle (SDLC)
- Experience with basic project management fundamentals
- Basic knowledge of the four types of analytics (descriptive, diagnostic, predictive and prescriptive)
- The ability to transform quantitative analysis into actionable recommendations and communicate them in a compelling way
Please note: This position will be required to have access to secure department facilities and/or view data or work with information systems for these departments. This requires that a more extensive “Security Clearance” be performed, after hire, by the Sonoma County Sheriff's Office. Successful completion of the probationary period will be contingent upon passing the security clearance, which includes a Live Scan fingerprint based check of California Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) criminal records. If you are offered a position which requires a security clearance, the job offer letter will clearly specify this as a condition of the probationary period.
ISD is currently recruiting to fill a Digital Technology Analyst III position that is currently funded through December 31, 2025. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Information Technology Analyst III.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.
Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, academic coursework and/or formal training in computer science, information systems, network systems or a closely related field would provide this opportunity.
Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, three years of technical professional experience involving technical support of desktop and/or LAN/WAN systems, or similar experience in a multi-platform information technology environment or two years of experience as an Information Technology Analyst II with the County of Sonoma. Specific experience related to the work of the assigned division may be required. Experience in a lead position or project management is highly desirable.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Considerable knowledge and understanding of: principles and practices of software and hardware installation and repair; computer operations; operating systems and software products; local and wide area network design, management, security, and operation; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles, methods, and techniques of systems analysis; principles of data security; methods and techniques of providing support and training to users; methods to analyze and recommend business solutions to meet customer needs and requirements.
Working knowledge and understanding of: the inter-relationship of mainframe, PC, LAN, Network and telecommunications systems including hardware components, software applications, operating systems, documentation, and remote access; software products commonly used with the mainframe and personal computers and networked systems including word processing, spreadsheets, databases, file recovery, backup, and other utilities; principles of organization and management; general office practices and procedures; and security requirements and practices.
Ability to: provide technical support and leadership in area of expertise; identify, analyze and define information technology needs, collect information, establish facts, and draw valid conclusions; identify, troubleshoot, analyze and resolve customer/user problems; understand, interpret, and explain hardware and software application solutions to users; research technical materials to provide solutions to problems; write and modify instructions, procedures, manuals, documentation; understand and respond to problems related to data communications, networks and systems interconnectivity; work cooperatively and effectively with staff, customers, vendors, service and departmental personnel; effectively listen and communicate information to persons with diverse knowledge and experience; perform a variety of tasks in a consistent and accurate manner; read, analyze and take corrective action or refer problems to appropriate staff in response to error messages, codes, and abends in the mainframe, network and personal computing platforms; set priorities and meet established goals and standards; prepare clear, concise and accurate oral and written reports.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.
The selection procedure will consist of the following examination:
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:
- Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
For positions that are required to have access to Sheriff’s Office or Probation Department facilities, a more extensive “Security Clearance” will be performed after hire. Successful completion of the probationary period may be contingent upon passing the security clearance, which may include completion and review of a Personal History Statement packet, Live Scan fingerprint-based criminal history checks, warrant checks, written reference checks, etc.* If you are offered a position which requires a security clearance, the job offer letter will clearly specify this as a condition of the probationary period.