District Attorney's Office Information Systems Technician I

County Of Sonoma   Santa Rosa, CA   Full-time     Information Services / Technology (IT)
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Posted on April 9, 2021
The Position
 
As a Department Information System Technician I, you will provide technical support duties involving the procurement, configuration, deployment, troubleshooting and maintenance of hardware and software systems used by the staff of the Sonoma County District Attorney’s Office. This hardware and software will include, but aren’t limited to printers, scanners, phones, cell phones, and fax machines.  Additionally, this position will assist with managing the department's website content, tracking department technology to ensure proper billing, and:

  • Provide technical assistance, troubleshooting, and problem-resolution activities of software programs which will include communicating issues to vendors, the County Information System Department, the Courts, and law enforcement agencies
  • Assist with database and systems projects, including the District Attorney's case management system, PROSECUTOR by Karpel.
  • Help with the creation of system training documentation, training videos, and conduct trainings
  • Create data queries and run reports for the management team to meet grant program data reporting requirements
  • Perform Moves, Adds and Changes to staff computers and other hardware, including providing basic-level ergonomic workstation setup