District Attorney's Office Information Systems Technician I
Minimum Qualifications
The equivalent to completion of nine semester or twelve quarter units in information systems, computer science or a closely related field
AND
Two years of full-time experience performing computer systems support, at least one year of which included configuring, installing, monitoring and maintaining systems components in a multi-platform information systems environment.
License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Knowledge of: Customer support techniques; basic network principles; commonly used software applications; system performance monitoring; troubleshooting; technical documentation methods and procedures; IT systems components and architecture; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; and server maintenance techniques.
Ability to: communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; identify and resolve issues and problems; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot basic problems; maintain database operations; create reports and manipulate data in response to customer requirements; and carry out server maintenance functions.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.