County Of Sonoma

Santa Rosa , CA
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Eligibility Specialist I English and Bilingual (English/Spanish)

County Of Sonoma
Santa Rosa, CA Full-time
Posted on March 16, 2019

Eligibility Specialist I English & Bilingual (English/Spanish)

$3,904 - $4,746/Monthly 

Minimum Qualifications

Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include:

Completion of 60 semester or 90 quarter units at an accredited college including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science;

Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed;
One year of full-time experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans' benefits, insurance benefits, health benefits and/or providing tax assistance or social services programs would provide an opportunity to acquire the knowledge and abilities listed.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English.

Knowledge, Skills, and Abilities

Knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs which include Medi-Cal, private health insurance, and one or more additional public assistance and human service programs and related case administrative techniques; general goals and specific regulations, policies, and procedures of public assistance programs; applicable IRS tax forms; medical insurance and terminology associated with health plan options; complex mathematical calculations; tax regulations, rules, terminology, forms, and household filing status; methods and techniques of conducting an investigative interview;  principles and practices of effective customer service; principles of cultural and human behavior required to deal effectively with clients and staff; the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; the economic and social problems that call for the use of public assistance programs; public and private social service agencies and other community resources available to meet clients' needs; modern equipment and communication tools used for business functions and programs, project, and task coordination; computers and software programs to conduct research, assess information, and/or prepare documentation; basic recordkeeping and general office practices and procedures.

Ability to: analyze client needs; identify resources and services in the community, develop an effective course of action; understand and correctly apply complex applicable regulations, policies, and procedures; evaluate information and determine appropriate action in conjunction with complex rules and regulations; explain health insurance plan options and plan details available through private health insurance to clients; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; accurately complete complex mathematical computations; refer clients to other community services as needed; assess and manage difficult and hostile persons or situations and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; function effectively in a system with pressure and constant changes; keep lead and/or supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; interpret and explain written directives and regulations; interpret social service programs to applicants, recipients, departmental staff, public and private agencies, community based organizations, and the general public; speak, read, write, and comprehend English at a level sufficient to communicate clearly and concisely and to explain complex regulations and policies in plain language, both orally and in writing, to persons from a variety of socio-economic, cultural, and educational backgrounds; develop and maintain effective working relationships with  clients, departmental staff,  public and private agencies, community based organizations, and the general public; effectively use computer systems, applications, and modern business equipment and systems to perform a variety of work tasks; analyze and effectively utilize electronic information systems data.