Employment and Training Specialist - English & Bilingual (English/Spanish)
Employment and Training Specialists (ETSs) with the Human Services Department (HSD) are responsible for determining clients' eligibility for SonomaWORKS, CalFresh, and other public assistance and employment programs. In order to develop goals that help clients reach self-sufficiency, ETSs identify, analyze, and address social problems and barriers to employment. They monitor client progress through various programs, evaluate specific needs, and provide additional assistance as required. ETSs also work closely with counselors and partner staff on a variety of issues and strategies related to client’s progress, support, and case management, and are responsible for monitoring, motivating, and assisting clients in carrying out employment related activities.
Ideal candidates possess:
- A passion for assisting others reach their employment goals
- Strong word processing skills and attention to detail
- Caseload management skills and familiarity with Safety-Net service programs
- Experience working with regulations and the ability to accurately apply rules, policies, and procedures
- Excellent interpersonal skills, with the proven ability to build effective working relationships
The Employment and Training (E&T) Division
The E&T Division helps individuals and families with job search, financial assistance, and employment and training services. E&T also helps employers find qualified workers, and supports workforce development through community partnerships and Job Link, a Sonoma County Workforce Investment Board job center. E&T programs include:
- California Work Opportunity and Responsibility to Kids (CalWORKs)
- Workforce Innovation and Opportunity Act (WIOA)
- Sonoma County Workforce Investment Board (WIB)
For additional information about the E&T Division, please visit our website.
The Benefits of County Employment
When you join HSD, you become part of a strong work family that makes a difference in lives of our community. We offer opportunities for growth, development, and the ability to be a part of a rewarding work environment. You can also look forward to excellent benefits,* including:
- An annual Staff Development/Wellness Benefit allowance up to $500 and ongoing education/training opportunities
- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- Significant portion of health care premiums paid by the County and access to several health plan options
- County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
- Retirement fully integrated with Social Security
- May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
- Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
This recruitment is being conducted to fill two English and two fluent bilingual (English/Spanish) Employment and Training Specialist positions in the Human Services Department. Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment to a bilingual position to confirm level of skill in this area. Bilingual premium pay is $1.15/hour.
The employment list established from this recruitment may also fill other full-time, part-time, and extra-help English or bilingual positions that may occur during the active status of the employment list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU).
Education and Experience: Possession of the knowledge and abilities listed. Normally, completion of 60 semester units or 90 quarter units at an accredited college including at least 18 semester or 24 quarter units in sociology, psychology, counseling, social work, business, math, or other related fields and two years of experience providing case work services, including some experience dealing with employment-related issues.
One year of experience as an Eligibility Worker in an employment and training environment would provide such opportunity.
One year of experience as an Eligibility Worker II with the County of Sonoma Human Services Department.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Special Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English.
Knowledge, Skills, and Abilities
Working knowledge of: Federal, State, and County public assistance and employment and training programs, goals, regulations, policies, and procedures; principles, methods, and techniques of effective interviewing and techniques related to gathering relevant information; socioeconomic, physical, mental, and behavioral problems, cultural differences, and language barriers to employment; dynamics of human behavior including problem solving and motivational techniques; the use of computer information systems used within the agency; basic record keeping procedures and general office procedures; the use of tables and formulas.
Knowledge of: basic mathematics; the English language sufficient to read and understand job-related materials and to effectively explain them to clients; good public relations.
Ability to: assist clients in achieving the goal of self-sufficiency; work independently in performing most work assignments; define problems, analyze data, evaluate, and select from possible alternatives for problem resolution; identify potential and real barriers to employment; read, understand, and uniformly apply complex governmental regulations, directives, policies, and procedures; function effectively in a system with pressure, strict deadlines, and constant changes; use computer information systems and analyze and interpret such information; plan, organize, prioritize and process work to ensure deadlines are met; accurately complete basic mathematical computations; effectively communicate orally and in writing with persons from a variety of backgrounds; confer with staff on client problems, issues, and progress; refer clients to program components, staff, and other community services, as needed; assess and manage difficult and hostile person: or situations and call for intervention when appropriate; courteously deal with people both in person and on the telephone.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.