Home Care Support Specialist - Bilingual (English/Spanish)
County Of Sonoma
Santa Rosa, CA
Full-time
Other
Posted on December 6, 2019
The In-Home Support Services (IHSS) Public Authority coordinates key functions for IHSS clients and their care providers, makes finding in-home care easier for clients, and provides support for IHSS care providers. One of the primary functions of the IHSS Public Authority is the operation of a Registry that is used to assist clients find and retain caregivers. This position works to maintain the Registry and assists IHSS clients by identifying and referring the most appropriate caregivers for the requested assignment. Primary duties may include:
Sonoma County Benefits
Sonoma County employment offers expansive opportunities for growth and development, the ability to be a part of a rewarding work environment, and the satisfaction of knowing you're working to better our community. You can also look forward to excellent benefits,* including:
The employment list established from this recruitment may also be used to fill future Spanish fluent bilingual full-time, part-time, or extra-help positions as they occur during the active status of this list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
- Recruiting, screening, and interviewing prospective caregivers
- Referring caregivers to clients according to skills, location, and client needs
- Facilitating and presenting at orientations for applicants to the Registry and new IHSS care providers
- Mediating difficulties between clients and caregivers
- Providing advice and assistance to clients and caregivers related to maintaining an appropriate employment relationship
- Coordinating with social workers and others to facilitate services
- Assisting with operating the urgent on-call program and other support services
Sonoma County Benefits
Sonoma County employment offers expansive opportunities for growth and development, the ability to be a part of a rewarding work environment, and the satisfaction of knowing you're working to better our community. You can also look forward to excellent benefits,* including:
- An annual Staff Development/Wellness Benefit allowance up to $500
- Eligibility for a 5% salary increase after 1040 hours (approximately 6 months when working full-time) for good work performance; eligibility for a 5% salary increase every year thereafter for good work performance, until reaching the top of the salary range
- Competitive vacation and sick leave accruals, 12 holidays and an additional 8 floating holiday hours per year
- Significant portion of health care premiums paid by the County and access to several health plan options
- Potential eligibility for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
- County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
The employment list established from this recruitment may also be used to fill future Spanish fluent bilingual full-time, part-time, or extra-help positions as they occur during the active status of this list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications
Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, this would include academic coursework in gerontology, social work, sociology, psychology, health and related areas.
Experience: Any combination of experience which would provide an opportunity to acquire the above knowledge and abilities listed. Normally, two years of recent experience in providing or coordinating services for low income, disabled, or elderly individuals would provide this opportunity.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Experience: Any combination of experience which would provide an opportunity to acquire the above knowledge and abilities listed. Normally, two years of recent experience in providing or coordinating services for low income, disabled, or elderly individuals would provide this opportunity.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Working knowledge of: recruitment methods and techniques; principles and techniques of interviewing; techniques of conflict resolution; community resources; in-home care for the elderly and disabled.
Knowledge of: standards of client confidentiality; issues related to the elderly, disabled and those with low incomes.
Ability to: recruit and refer individuals to provide in-home care to the elderly and disabled; conduct orientation and training sessions; assist clients with employment interviews; match providers with caregivers; assist caregivers and clients in resolving conflicts and work related problems; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with marginal job skills and the elderly and disabled; communicate effectively verbally and in writing; understand, interpret and apply program guidelines consistently.
Knowledge of: standards of client confidentiality; issues related to the elderly, disabled and those with low incomes.
Ability to: recruit and refer individuals to provide in-home care to the elderly and disabled; conduct orientation and training sessions; assist clients with employment interviews; match providers with caregivers; assist caregivers and clients in resolving conflicts and work related problems; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with marginal job skills and the elderly and disabled; communicate effectively verbally and in writing; understand, interpret and apply program guidelines consistently.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.