County Of Sonoma

Santa Rosa , CA
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Permit Sonoma Ombudsperson

County Of Sonoma
Santa Rosa, CA Full-time
Posted on July 27, 2019

Permit Sonoma Ombudsperson

$101,997 - $123,974/Annually Apply by 8/5/19

Minimum Qualifications

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Education: Any combination of education and/or training which would provide an opportunity to acquire the knowledge and abilities listed. Normally, training received at an accredited college or university or significant academic course work in organizational development; public administration, business administration, management, civil engineering, environmental health, public health services, planning, building construction, or closely related field and successful completion of supervisory and preferably management training would provide such an opportunity.

Experience: Any combination of experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, this experience would consist of at least four years of increasingly responsible experience, including project leadership, administration, management or supervisory roles. Normally, experience in managing or supervising a customer service related function providing technical services such as interpreting laws, codes, rules and regulations related to building, planning, and public health codes, enforcement of codes and/or application processing, would provide such an opportunity.
 
Probationary Period: All administrative management employees serve a one-year probationary period.

Knowledge, Skills, and Abilities

Thorough knowledge of: Public personnel administration, county government, and other governmental agencies, which have a coordination relationship with county government, affective supervisory practices, training, and techniques, and the principles and practices of effective customer service in a local government environment.

Considerable knowledge of: the principles and practices relating to modern budget, program and systems management; English syntax and grammar; modern organizational dynamics and management theory which includes but is not necessarily limited to behavior and performance management, conflict resolution, leadership and communication; supervisory and management skills which include employment interviewing, counseling and instructing, and for organizing and directing group discussions; communications skills for gathering, evaluating and transmitting information.

Working knowledge of: the methods and techniques to organize, initiate, evaluate and coordinate the work of subordinates engaged in complex technical work and to maintain consistency with program objectives and standards; the use of electronic information equipment and specific systems as used within the department; and laws, codes, rules and regulations related to building, planning, public health codes and enforcement; research methodology and application.

Ability to: determine work priorities and effectively coordinate and schedule the necessary personnel and other resources; deal tactfully, convincingly and effectively with department personnel, government officials, representation of specific interest groups, and the general public; effectively assemble, organize and present in written and/or oral form, reports containing alternative solutions and recommendations regarding specific resources, plans and policies; present or direct, or supervise presentations in oral, written and graphic form; advise citizen groups and various boards and commissions orally and in writing concerning specific programs and projects; plan, organize, coordinate, supervise, train, and evaluate professional and technical employee activities; assist in developing and implementing effective training and performance evaluation programs; establish and maintain effective working relationships with county employees, other public agencies and the general public; determine appropriate research methodology for project studies and insure that analysis is complete and accurate; supervise the preparation of, or perform, difficult, complex and specialized projects; speak effectively before groups and audiences; effectively synthesize data into the final format; prepare clear and concise written reports; analyze administrative problems and a variety of programs, systems and procedures adjust workload changes and work under stress to meet deadlines; develop and maintain effective working relationship with staff, peers, supervisors, elected and appointed officials, members of the public, and others who have an interest in PRMD programs and activities; train and coach employees to work safely and follow safe working practices; use electronic information equipment and specific systems as used within the department; and effectively assemble, organize and present in written and/or oral form, reports containing alternative solutions and recommendations regarding changes to policies and procedures to improve customer service; plan, organize, coordinate, supervise, train, and evaluate technical and support staff engaged in customer service functions; analyze work flow and determine appropriate modifications to streamline processes and meet customer needs.

 

EOE