Technical Support Engineer

Meinberg USA Inc.   Santa Rosa, CA   Full-time     Information Services / Technology (IT)
Posted on September 30, 2020

Technical Support Engineer
Meinberg USA Inc.
Santa Rosa, CA

Meinberg is a world leader in network time synchronization. Our products are deployed in mission-critical applications around the world including power grids, stock exchanges and banks, live TV and radio programs, air traffic control systems, and hyper-scale data centers. Meinberg products provide time and frequency for hundreds of millions of mobile devices, computers, and communication networks.

Job Opening: Technical Support Engineer

The Meinberg USA Technical Support Engineer (TSE) will be a technical expert, assisting our customers with technical issues both before and after sales. The TSE will have two main areas of expertise:

1. Network Technology (requirement)

The TSE will help customers correctly install and configure Meinberg time and frequency servers, diagnose problems, and resolve technical issues.

The TSE should be skilled in networking, with a solid understanding of modern computer networks, including servers, switches, routers, TCP/IP, and Ethernet, and should have both Linux/Unix and Windows system administrator skills. Experience as a network engineer or administrator and/or CCNA or CCNE certification is preferred.

2. Time Synchronization (learning opportunity)

The TSE will be trained by Meinberg in GPS, NTP (network time protocol), and PTP (IEEE-1588 precision time protocol) technologies and our complete product line, both hardware and software. The TSE will be exposed to cutting-edge timing needs as they architect systems and help customers solve time synchronization problems.

Meinberg serves a variety of markets, including broadcast, power grid, finance, datacenter, telecom, air traffic control, and defense. The TSE will learn industry-specific needs and technologies, including broadcast standards (SMPTE, AES, …), power grid (PRP/HSR, IEC, IRIG), and finance regulations (MiFID II, CAT) and will serve as an expert consultant for our customers.

The TSE will also manage our lab in Santa Rosa, CA, including assembling, configuring, testing, and tracking demos and testing incoming RMAs and repairing them.

Meinberg is a German company, headquartered in Bad Pyrmont, Germany with a design center in Vienna, Austria. Propelled by our growth, Meinberg has recently established our US headquarters in Santa Rosa, California. This job is an opportunity to join a small and growing team. Some travel will be required to US customers and to our headquarters in Germany.

Meinberg USA has a fun, friendly, creative, and collaborative working environment with a high mix of exciting challenges and the opportunity to learn new skills. Meinberg respects and encourages diversity.

Requirements:
• Strong understanding of networks, including servers, switches, routers, TCP/IP, and Ethernet
• Linux/Unix and Windows system administrator skills
• Interest in timing technology and broadcast, power grid, finance, and datacenter applications
• Good customer engagement and communications skills