Front Desk - Guest Service RepresentativesMotel 6 - Santa Rosa North
Front Desk - Guest Service Representatives
Our Motel 6 locations in Sonoma County have immediate needs for Guest Service Representatives (Front Desk Staff)! This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels. Our GSR will manage our guests check-in and check-outs as well as be the first responder to any guest issues.
ALL APPLICANTS WILL BE INTERVIEWED!
If you are an upbeat, energetic people person with a passion for great customer service, apply today and help us make great happen!
The person selected for this role will have:
- 2+ years of experience in a hands-on customer service role - preferably in a fast food, retail or hospitality environment.
- Computer efficiency
- Passion for customer service
- Strong ability to multitask and prioritize
- Problem identification and resolution skills
- Must be willing to work flexible hours and days / nights.
Responsibilities and Duties
People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.
Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including:
- Guest registration, computing and collecting payment, and verification of credit card transactions
- Transmit and receive messages via telephone and fax machine Read and run various reports
- Make and confirm guest reservations
- Maintain records of assigned and available rooms
- Sort and rack incoming messages and mail
- Maintain cleanliness and appearance of front lobby
- Proactively recognize and address guest concerns
- Identify sales opportunities to increase revenue
- Report any safety and security issues that require attention
- Complete the Shift Checklist
Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities
Job Types: Full-time, Part-time Experience: Customer Service: 2 years (Required)
Work authorization: United States (Required)
Applications are also Accepted in Person at:
Motel 6 Santa Rosa North #1362 3145 Cleveland Avenue, Santa Rosa, CA 95403
Motel 6 Santa Rosa South #16 2760 Cleveland Avenue, Santa Rosa, CA 95403
Motel 6 Rohnert Park #1038 6145 Commerce Blvd, Rohnert Park, CA 94928
Motel 6 Petaluma #1369 1368 N McDowell Blvd, Petaluma, CA 94954