Account Manager (Customer Service / Sales Support)

Sonoma Media Investments   Santa Rosa, CA   Full-time     Advertising / Marketing / Public Relations
Posted on April 2, 2024
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Account Manager (Customer Service / Sales Support)
The Press Democrat, a division of Sonoma Media Investments is seeking an Account Manager to join our advertising support team. This position will be responsible for providing excellent customer service to clients and Account Executives and will build long-lasting relationships that will encourage new and repeat business opportunities. The position requires someone who is ambitious, self-disciplined and has the desire to work proactively and independently in a quality-driven environment.
The Account Manager will be expected work onsite at our office in downtown Santa Rosa for the first 3 months of employment. Upon successful completion of the 3-month training period, there will be an option to work remotely 2 days per week.
• Provide excellent customer service via telephone, email, and occasional in person contact and follow through 
to maintain existing and new business.
• Reach out to clients on a regular basis to retain existing clients and maintain a high level of understanding of 
their advertising goals and their creative designs.
• Process ad material from concept to design for an advertising campaign and secure proof approval under 
tight deadlines.
• The ability to multitask with strong organization and prioritization skills.
• Make sure contracts are on track for revenue fulfillment and are scheduled correctly for the duration of the 
• Manage the results of client’s campaign and make adjustments as needed for the client with the Account 
• Follow credit policies / procedures, including the collection of client funds for cash advertisers and encourage cash clients to apply for credit or secure a reoccurring credit card for regular billing.
• Assist with client revenue reports, proposals and marketing planning with the Account Executive.
• Become well-versed in our multi-media products and assist clients with questions or clarifications when 
• Upsell and resell basic advertising solutions and featured content to businesses and participate in basic sales 
projects as assigned.
• Bachelor’s degree preferred
• Marketing, Newspaper and/or digital advertising knowledge a plus
• Customer service or sales experience
• Computer skills: Microsoft Office Suite, Internet, and ability to learn CRM software
• Applies technology to gain efficiencies
• Analysis, problem solving skills
Sonoma Media Investment values the contribution of our employees and offers a competitive compensation plan. 
We also offer an array of benefits, including medical, dental, vision, 401K and Paid Time Off. Any job offer is conditional upon satisfactorily completing a pre-employment background investigation.
Pay Range: $20-$22 per hour, depending on experience.
To be considered, please complete an application on our career page at
Sonoma Media Investments is an Equal Opportunity Employer