Customer Experience Representative-Classifieds
The Press Democrat, a division of Sonoma Media Investments is seeking a Classifieds Customer Experience Representative to join our sales team. You can have a rewarding career in this position, which focuses on creating a world class customer experience with internal and external customers alike. If you are ambitious, enjoy building customer relationships and rapport, sales oriented and possess the desire to work proactively and independently in a quality-driven environment, this position may be for you.
Here are the details of the job. Does this sound perfect for you?
- Receive and process inbound and outbound classified ad related calls promptly while providing world class customer service.
- Design and present compelling campaign strategies to prospects and existing clients.
- Perform proactive outbound calling efforts to generate new and incremental business.
- Process payments for classified ads.
- Cross-trained to serve as back-up relief for other classified department team members for processing legal advertisements and Life Tribute obituaries.
- Open new accounts, process contracts, and ensure that clients are accurately billed.
- Ensure processes & deadlines for insertion orders, contracts and ad material are consistently met.
- Demonstrate resilience and adaptability in the face of obstacles.
Check off the ‘must haves’ below before you apply:
- Bachelor’s degree preferred or equivalent education.
- Comparable sales or customer service position a plus.
- Must be able to sit or stand for extended periods of time.
- Ability to work in a fast paced, multi-tasking environment with frequent interruptions.
This is currently a remote work position due to COVID-19 but has the potential to remain a work from home role permanently. The company will provide the employee with a computer, monitor and accessories to perform all work.
Sonoma Media Investments is an Equal Opportunity Employer