Help Desk II
Sonoma Media Investments is seeking an experienced full-time help desk professional to join our IT team, providing technical support for the computer systems used throughout our company. The ideal candidate will be a self-starter who delivers excellent customer service and a positive user experience. This position is the first point of contact for requesting IT service.
Essential job functions include the following:
- Primary point of contact for IT service requests
- Receive, diagnose, and resolve Level-1/2 requests
- Receive, diagnose, and escalate Level-2/3 requests
- Hands-on implementation of hardware and software
- Structured and unstructured user training
- Ticket processing, maintenance, and management
- Responsive user support
- Identify and recommend improvements and innovations
- Occasional after-hours support
Job Requirements:
- 2-3 years of experience in a business environment, supporting Windows and Mac endpoints
- 2-3 years of experience interacting with and supporting users of all levels
- Office 365, Intune, and SharePoint experience
- Ticket system experience
- Remote support experience
- Microsoft 365 and Exchange administration familiarity a plus
- Windows and virtual network familiarity a plus
- VOIP telephony familiarity a plus
- SaaS and cloud environments and software experience a plus
- Experience in 24x7 deadline-driven environment; media and printing preferred
- Occasional travel to company sites in Sonoma County
- AS/AA degree in IT or equivalent field experience
- Valid California State Driver’s License with no serious driving offenses
- Reliable source of transportation with proof of insurance
Sonoma Media Investment values the contribution of our employees and offers a competitive compensation plan. We also offer an array of benefits, including medical, dental, vision, 401K and Paid Time Off. Any job offer is conditional upon satisfactorily completing a pre-employment background investigation.
To be considered please apply on our company career page at www.sonomamediainvestments.com/jobs