Town Of Windsor

Windsor , CA
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Senior Management Analyst

Town Of Windsor
Windsor, CA Full-time
Posted on February 27, 2019

Senior Management Analyst 


The Town:

The award winning Town of Windsor is located in Sonoma County and offers the highly acclaimed wine country experience, along with economic opportunity, temperate weather, safe and well-maintained streets and parks, and a beautiful location.  The Town has a population of 27,000 and is situated 63 miles north of San Francisco, 20 miles east of the Pacific Ocean, and 8 miles northwest of the County Seat in Santa Rosa. Incorporated as a common law city in July 1992, Windsor provides a modern, relaxed  lifestyle with a growing retail and industrial center for the North County.  The Town is currently on a 4/10 work schedule from Monday through Thursday, and is closed on Friday, allowing employees more time to enjoy a work-life balance.
The Position:
Under general direction, plans, oversees, and provides administrative, budgetary, grant, and work-flow support to an assigned department or on a town-wide level; analyzes departmental practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; conducts needs analyses, feasibility studies, and program evaluation for assigned projects and programs; develops, summarizes, and maintains administrative and fiscal records; fosters cooperative working relationships among Town departments and acts as liaison with various community, public, and regulatory agencies; and performs related work as required. This position is in the Town Manager's Office.
Supervision Received and Exercised:
Receives general direction from assigned supervisory or management personnel. May exercise direct and general supervision over assigned professional, technical, and office support staff.
Class Characteristics 
This is the advanced level class in the management analyst series. Incumbents plan, develop, and implement policies and procedures for an assigned division/department, including management analysis, and program evaluation. Incumbents facilitate and support the work of departmental management staff by organizing and overseeing day-to-day administrative support activities and by providing a professional-level resource for organizational, managerial, and operational analysis and studies. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility, and may involve frequent contact with the public. This class is distinguished from the Management Analyst in that it is responsible for the most complex analytical and programmatic functions within the assigned department and policies and initiatives impacting the strategy and direction of the Town.

Examples of Duties

Essential Duties And Responsibilities:

  • Develops goals, objectives, policies, procedures, work standards, and administrative control systems.
  • Coordinates, oversees, and performs professional-level administrative work in such areas as budget development, financial administration and reporting, grants, purchasing, loan and contract administration, management analysis, public information, and program evaluation.
  • Oversees, coordinates, and administers department-specific programs and projects; plans, organizes, oversees, and directs all aspects of assigned programs, including legal and regulatory compliance to avoid substantial fines; coordinates with private businesses and governmental agencies regarding the program as needed.
  • Develops and implements new or revised programs, systems, procedures, and methods of operation; compiles and analyzes data, and makes recommendations regarding staffing, equipment, and facility needs.
  • Develops and administers program budgets, including cost containment and grant funds disbursement.
  • Leads in the development and implementation of key departmental and Town projects related to the goals and functions of the department.
  • Conducts a variety of analytical and operational studies regarding departmental and program activities; evaluates alternatives, makes recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval.
  • Plans, designs, develops, organizes, and oversees multiple highly complex programs; manages program budgets; acts as the liaison between the Town and outside agencies and vendors; oversees committees formed for these programs; receives, reviews, and organizes program applications; ensures that awards stay within funding limits; presents committee recommendations to the Town Council; sends award letters to program applicants; represents the Town to applicants.
  • Collects, compiles, and analyzes information from various sources on a variety of specialized topics related to programs administered by the position or by management staff including complex financial, budget, or administrative issues or questions; prepares comprehensive technical records and reports to present and interpret data, identifies alternatives, and makes and justifies recommendations.
  • Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, and operational problems or issues; monitors legislation and analyzes proposed legislation.
  • Serves as a liaison with employees, public, and private organizations, community groups, and other organizations; provides information and assistance to the public regarding the assigned programs and services; receives and responds to complaints and questions relating to assigned area of responsibility; reviews problems and recommends corrective actions.
  • Participates in the development and reporting of alternate funding sources and ensures that Town, state, federal, and funding agency, Town accounting and reporting requirements, and applicable laws, regulations, and professional accounting practices are met.
  • Develop and maintain relevant social media content to engage the community, and promote civic participation.
  • Research, develop, plan and coordinate activities to give community members more opportunities to learn about, discuss, and participate meaningfully on key community issues.
  • Enhance community outreach, transparency, education and participation through the use of electronic communication and social media.
  • Build support and advocacy related to community engagement and civic participation by managing relationships between Town staff, neighborhood groups, public interest groups, legislative bodies and other applicable persons, agencies and groups.
  • May participate in the selecting, training, motivating, and evaluating assigned staff; provides or coordinates staff training; works with employees to correct deficiencies.
  • Directs the work activities of assigned clerical and technical personnel; prioritizes and coordinates work assignments; reviews work for accuracy; recommends improvements in workflow, procedures, and use of equipment and forms.
  • Prepares and submits agenda reports and various other commission, committee, and staff reports, resolutions, ordinances, and correspondence regarding assigned activities.
  • Confers with other management staff regarding provision of administrative and support services, including contracts, agreements, and grant reporting.
  • Prepares requests for proposals and bids and administers consultant contracts.
  • Maintains accurate records and files; develops storage of records and retention schedules.
  • Assists with and coordinates and organizes special events; represents Town to residents to explaining Town policies; provides outreach and public education programs to the community.
  • Plans, organizes, and oversees special projects that require coordination with and direction of contract consultants.
  • Participates on a variety of interdisciplinary committees and commissions and represents the Town to a variety of community and stakeholder groups.
  • Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations.
  • Performs other duties as assigned.


Typical Qualifications

Knowledge of:

  • Principles and practices of municipal government management.
  • Project and/or program management, analytical processes, and report preparation techniques; municipal programs such as, but not limited to, purchasing, personnel, risk management, finance, budgeting, and other related governmental programs.
  • Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
  • Basic principles and practices of public administration as applied to operational unit and program administration.
  • Basic principles, practices, and procedures of funding sources and grant funds disbursement.
  • Basic principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
  • Effective marketing and promotional strategies.
  • Research and reporting methods, techniques, and procedures.
  • Sources of information related to a broad range of municipal programs, services, and administration.
  • Applicable Federal, State, and local laws, codes, and regulations.
  • Public relations techniques.
  • Principles and practices of public agency budget development and administration and sound financial management policies and procedures.
  • Principles and practices of contract administration and evaluation.
  • Recent and on-going developments, current literature, and sources of information related to the operations of the assigned department.
  • Record keeping principles and procedures.
  • Modern office practices, methods, and computer equipment.
  • Computer applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for dealing effectively with the public, vendors, contractors, and Town staff, in person and over the telephone.
  • Techniques for effectively representing the Town in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Ability to:

  • Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
  • Coordinate and oversee programmatic administrative, budgeting, and fiscal reporting activities.
  • Plan and conduct effective management, administrative, and operational studies.
  • Plan, organize, and carry out assignments from management staff with minimal direction.
  • Train staff in work procedures.
  • Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.
  • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
  • Evaluate and develop improvements in operations, procedures, policies, or methods.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Interpret, explain, and ensure compliance with Town policies and procedures, complex laws, codes, regulations, and ordinances.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Effectively represent the department and the Town in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
  • Establish and maintain cooperative working relationships with associates, municipal officials, and the public.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Understand and follow oral and written instructions.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, economics, planning, finance, or a related field, and five (5) years increasingly responsible professional administrative and analytical experience in municipal government, including experience in budget, strategic planning, policy analysis, and organizational development.

Licenses and Certifications:

Possession of, or ability to obtain, an appropriate valid California's driver's license.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Town and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Positions in this classification frequently lift and carry reports and records that typically weigh less than 20 pounds.

Environmental Elements:

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.


  • Up to 13 paid holidays and 120 to 200 vacation hour accruals per year Medical, dental and vision insurance
  • 120 hours sick leave accrued per year
  • Life insurance and long-term disability insurance
  • Employee Assistance Program
  • Optional participation in deferred compensation plans and Flexible Benefit Program
  • CalPERS retirement classic( 2%@55), employees contribute 3% of the employee contribution to their retirement;  Pepra 2%@62 , employees pay employee contribution of 6.25%; no Social Security
  • Educational Development Allowance
  • Bilingual Spanish pay incentive